Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, June 25, 2012

Metro Bank: a refreshing approach to banking

Metro Bank continues it rollout in the UK and their latest branch has just opened next door, here in Chiswick.

I met today with Dean Murphy, the branch manager, and I was impressed by his refreshing approach to doing business with the SME. An experienced banker with 20 years of commercial banking under his belt, he showed me around the new branch which has no tellers, a free coin counting machine (available to non clients as well) and safe deposit boxes which most of the other high street branches have gotten rid of. With staff rewards linked to customer service levels and not sales, the emphasis has clearly been put on pleasing clients, something that the other banks seem to have forgotten.